Legal

Terms & Conditions

Imperial Grass Limited — please read these terms carefully before engaging our services.

These Terms & Conditions ("Terms") govern all contracts for the supply of goods and/or services by Imperial Grass Limited. By placing an order or engaging our services, you confirm that you have read, understood, and agreed to these Terms in full.

Definitions

Company:: Imperial Grass Limited.
Customer / Client:: Any individual or entity purchasing goods and/or services from the Company.
Goods:: Artificial grass and any related materials supplied by the Company.
Services:: Installation, landscaping, preparation works, and associated services carried out by the Company.
Contract:: The agreement between the Company and the Customer incorporating these Terms & Conditions, the quotation, and any written variations.
Warranty:: The 15-year grass warranty and 15-year workmanship warranty provided by the Company. A warranty certificate is issued upon completion.

Quotations & Orders

All quotations are valid for 30 days from the date of issue unless withdrawn earlier.
Quotations are subject to site conditions remaining unchanged from those disclosed at survey or quotation stage.
Orders become binding only once accepted in writing by the Company and, where applicable, upon receipt of a deposit or payment.
Any variations requested by the Customer after acceptance may result in revised pricing and/or timelines.

Cancellations & Cooling-Off

Bespoke or made-to-order artificial grass products are non-cancellable and non-refundable once ordered.
If installation work has commenced, cancellation is not permitted, and full payment remains due.
For non-bespoke goods purchased without installation, Customers may cancel within 14 days of receipt provided the goods are unused, undamaged, and returned at the Customer's expense.
Refunds (where applicable) exclude delivery, handling, and administrative costs.

Pricing & Payments

Prices are subject to change prior to order acceptance.
Unless otherwise agreed in writing, full payment is due immediately upon completion of works.
The Company may securely store card details for the purpose of collecting the final balance and reserves the right to charge the card if payment is not received within 24 hours of completion.
Late payments will incur a £50 per day late payment charge until settled in full.
The Company reserves the right to recover reasonable costs incurred in collecting overdue payments.

Delivery & Installation

The Customer must provide clear, safe, and unrestricted access to the installation site.

The Company is not responsible for:

Minor surface variations, joins, or seam visibility inherent to artificial grass products
Damage caused by extreme weather, reflections, misuse, or neglect
Cleaning or staining resulting from necessary use of machinery, adhesives, or installation materials

The Customer is responsible for:

Ensuring the suitability of the base or sub-surface
Removing obstacles and protecting fragile surfaces
Obtaining permissions, licences, or approvals where required
Providing accurate measurements and site information

Warranty & Maintenance

6.1 Warranty Coverage

Warranty duration is 15 years on the artificial grass and 15 years on the workmanship of the installation.
Covers UV stability, tensile strength, and material integrity under normal domestic use.

6.2 Warranty Exclusions

The warranty does not cover:

Misuse, neglect, abuse, or improper cleaning
Subsidence, ground movement, tree roots, pests, or wild animals
Damage caused by third-party contractors
Burns or heat damage from reflective surfaces (including bi-fold doors, mirrors, or glass)
Force majeure events

6.3 Maintenance Requirements

Artificial grass requires ongoing maintenance, including brushing and moss/algae removal.
An annual professional maintenance service is strongly recommended to extend lifespan and appearance.
Failure to maintain the product may invalidate the warranty.

Risk & Title

Risk in the goods passes to the Customer upon delivery or installation.
Title to goods remains with the Company until full payment has been received.

Liability & Indemnity

The Company shall not be liable for indirect, incidental, or consequential losses, including loss of profit or business.
The Customer accepts full responsibility for unauthorised alterations, improper use, and failure to follow care and maintenance guidance.
The Company reserves the right to amend specifications to comply with regulations or improve performance.
Nothing in these Terms limits liability for death or personal injury caused by negligence.

Artificial Grass Joins & Seam Visibility

Artificial grass installations may require multiple sections of turf to be joined together. The Customer acknowledges and accepts that:

9.1 Nature of Joins

Joins (seams) are a necessary and unavoidable part of artificial grass installations.
While Imperial Grass Limited will take all reasonable steps to minimise their appearance, joins are not guaranteed to be invisible under any circumstances.

9.2 Factors Affecting Visibility

The visibility of joins may vary depending on factors outside of our control, including but not limited to:

Lighting conditions
Weather conditions (including rain, moisture, and sunlight)
Pile direction and material characteristics
Viewing angle and usage

9.3 Not a Defect

The presence of visible joins, seams, shading differences, or slight variations in appearance shall not be considered a defect, fault, or poor workmanship.

9.4 Customer Agreement

By proceeding with the installation, the Customer expressly agrees that:

Visible joins do not constitute grounds for rejection of the installation.
Visible joins do not entitle the Customer to a refund, replacement, or compensation.
Imperial Grass Limited shall not be held liable for any claims, losses, disputes, or legal action arising solely from the visibility of joins where the installation has been completed in accordance with industry standards.

Use of Multiple Sections and Roll Widths

Artificial grass is supplied in standard roll widths. The Customer acknowledges and agrees that:

10.1 Layout & Joins

Imperial Grass Limited reserves the right to install the artificial grass using as many sections and joins as deemed necessary to complete the installation to a professional and practical standard.
The layout, positioning, and number of joins will be determined solely by Imperial Grass Limited based on the dimensions and shape of the area, material optimisation, installation practicality, and industry standards.

10.2 Standard Roll Widths

The Customer understands that standard artificial grass rolls are typically supplied in widths of approximately 4 metres, and therefore:

Any area exceeding this width will normally require one or more joins.
Joins are a natural and unavoidable part of installations in such cases.

10.3 Wider Rolls

In some cases, wider rolls (e.g. 5 metres) may be available only by special order, subject to:

Prior written agreement before booking.
Additional cost.
Availability from suppliers.

10.4 Written Requests

If the Customer requires installation with reduced or no joins, this must be clearly requested in writing before the work is booked and confirmed and agreed by Imperial Grass Limited.
Failure to request this in advance shall be taken as full acceptance of the use of multiple sections and joins as part of the installation.

10.5 Not a Defect

The number or placement of joins shall not be considered a defect, fault, or grounds for complaint, provided the installation meets industry standards.

Natural Timber and Wooden Products

Timber sleepers, decking, fencing and other wooden products are natural materials. The Customer acknowledges and accepts that:

11.1 Natural Characteristics

Wooden products may, due to moisture, sunlight, temperature changes, weather exposure and the natural drying process:

Expand or contract
Shrink, split or crack
Twist, bow or warp
Fade or otherwise change in appearance and dimensions

11.2 Not a Defect

These natural characteristics shall not be treated as defects in materials or workmanship and are not covered by the Company's warranty.

11.3 Ground & Environmental Factors

The Company is not responsible for movement caused or contributed to by soil conditions, subsidence, settlement, tree roots, vegetation, drainage, moisture variations or seasonal ground movement.

Client Responsibilities & Site Conduct

12.1 Access & Delays

The Client must provide full access to the site for the duration of the works.
Delays caused by the Client (including restricted access, additional requests, or missed deadlines) will incur a labour charge of £500 per day + VAT, or higher depending on staffing and project complexity.

12.2 Conduct & Behaviour

Clients must not interfere with or micromanage Company staff.
Any abusive, threatening, or disrespectful behaviour will result in immediate cessation of works, with full payment becoming immediately due regardless of completion.

12.3 Client-Supplied Materials

Client-supplied materials must be on-site and ready before the agreed start date.
Delays caused by missing or unsuitable materials will be charged at the daily labour rate.
The Company accepts no responsibility for the quality or suitability of client-supplied materials unless agreed in writing.

12.4 Site Conditions & Third Parties

Unforeseen conditions (including underground obstructions or inaccurate site information) may result in additional charges.
The Client is responsible for coordinating third-party contractors to avoid disruption.

12.5 Property Damage

Reasonable care will be taken, however some minor damage may occur due to the movement of heavy materials and equipment.
The Company is not liable for damage to surfaces including tiles, decking, driveways, walls, or landscaping unless caused by proven negligence.
Clients should protect vulnerable areas prior to commencement.

Force Majeure

The Company shall not be liable for delays or failures caused by events beyond its control, including but not limited to extreme weather, supply chain disruption, strikes, or government action.

Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Last updated: 21 September 2026 · Imperial Grass Limited · Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF