Terms and Conditions

UK Imperial Artificial Grass Limited – Terms & Conditions 


1.0 Definitions And Interpretation: 

1.1 The following terms as used herein shall have the meaning as stated:  “Company” means UK Imperial Artificial Grass limited; 

“Conditions” means these conditions of supply; 

“Confidential information” means any information disclosed by one (the disclosing party) to another (the receiving party) if the disclosing party has  notified the receiving party that the information is confidential or the  information could reasonably be supposed to be confidential; 

“Contract” means any contract between the company and the customer for  the supply of any goods and/or services, incorporating these conditions; 

“Customer” means any person, firm, company or other organisation who is  the addressee of the company’s quotation or acceptance of order issued by the company and shall include any successor-in-title of the customer and any  company or entity arising (wholly or partly) by way of any merger,  amalgamation, reorganisation or acquisition of the customer; 

“Delivery point” means the place where delivery of any goods is to take place  under clause 5; 

“Goods” means any goods or materials agreed in the contract to be supplied  by the company to the customer (including any part or parts of them),  including any goods agreed to be supplied with, or in relation to, any services;  “input material” means any documents, plans, drawings, designs or other  materials, and any data or other information provided by the customer to the  company relating to the goods and/or services; 

“Intellectual property rights” means any design rights, utility models, patents,  inventions, logos, business names, trademarks, domain names, copyright,  moral rights, rights in databases, source codes, reports, drawings,  specifications, know how, trade secrets, rights in software, rights in the nature  of unfair competition and the right to sue for passing off and any other

equivalent or similar rights to any of the foregoing in any jurisdiction, whether  registered or unregistered; 

“Output material” means any documents, plans, drawings, designs or  other materials, and any data or other information provided by the  company to the customer relating to the goods and/or services; 

“Services” means any services agreed in the contract to be performed by the  company for the customer (including any part or parts of them) including any  installation works to be undertaken in relation to any goods; “site” means the  premises at which the delivery of any goods and/or the performance of any  

services shall take place, including the customer’s place of business; “Supplies” means the goods and/or the services, depending on the context. 

“Working hours” means between 09.00 and 17.00 on Monday to Friday  inclusive, excluding any public or bank holidays. 

1.2 A reference to a clause is to a clause of these conditions. clause  headings shall not affect the interpretation of these conditions. 

1.3 Any reference to “parties” means the parties to the contract and “party”  shall be construed accordingly. 

1.4 A reference to a particular law is a reference to it as it is in force for the  time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in  force made under it. 

1.5 Any phrase introduced by the terms including, include, in particular or any  similar expression shall be construed as illustrative and shall not limit the  sense of the words preceding those terms. 

1.6 Words in the singular include the plural and in the plural include the  singular. 

2.0 Application of conditions and description of goods and services: 

2.1 All quotations are made and all orders are accepted by the company  subject only to these conditions, which shall prevail notwithstanding any other  terms and conditions which the customer shall bring to the company’s notice. 

2.2 Any quotation is given on the basis that no contract shall come into  existence until the company accepts the customer’s order in accordance with  the provisions of clause 2.3. any quotation is valid for a period of 30 days

only from its date, provided that the company has not previously withdrawn  it. 

2.3 The placing of an order following any quotation or other indication of  price and delivery shall not be binding on the company unless and until  accepted by the company in writing. 

2.4 The customer shall ensure that the terms of its order and any input  material and/or any applicable specification are complete and accurate. 

2.5 Any typographical, clerical or other accidental errors or omissions in any  sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the company shall be subject to  correction without any liability on the part of the company. 

2.6 No order of the customer may be cancelled, varied, altered or deferred by  the customer, except with the agreement in writing of the company and on terms that the customer shall indemnify the company in full against all loss (including loss of profit), costs (including the cost of all labour and materials  used), damages, charges and expenses incurred by the company as a result  of such cancellation, variation, alteration or deferment. 

2.7 The company reserves the right to charge the customer for any output  material provided to the customer. 

2.8 Any surplus fittings or materials shall remain the property of the  company and shall be returned to it. 

2.9 The quantity and description of any goods and/or services shall be as set  out in the company’s quotation or written acceptance of order. 

2.10 All samples, descriptive matter, specifications and advertising issued by  the company and any descriptions, illustrations, drawings, photographs or displays (including those relating to colours, materials, finishes, weights,  sizes and dimensions), published in the company’s catalogues or brochures  or on the company’s website are issued or published for the sole purpose of  giving an approximate idea of the goods and services described. they shall  not form part of the contract and this is not a sale by sample. 

2.11 The specification for the goods shall be based upon standard contract  specification, unless varied expressly in the customer’s order and accepted  by the company. 

2.12 Unless otherwise agreed in advance by the company in writing, the  customer shall be solely responsible for determining the accuracy of any

measurements which may be required to be furnished to the company in  relation to the supply of any goods. 

2.13 The customer will be liable for any additional costs, charges or expenses  which arise from any conditions at the site being at variance with any  conditions notified to the company. 

2.14 The company has no obligation to accept any variation to the contract  requested by the customer, whether by addition, substitution or omission (or,  without limitation, to the goods/and or services to be provided under the  contract) and no such request shall be deemed to be accepted in the absence  of the company’s written agreement to the variation. 

2.15 If any goods are to be manufactured, ordered, designed, built,  configured, altered, adapted, or subjected to any process by or on behalf of the company for the customer and/or any services are to be performed by the  company, in each case in accordance with any input material or specification  submitted by the customer, the customer shall hold the company harmless  and shall fully indemnify the company against any and all loss, damage, costs  and expenses awarded against or incurred by the company in connection with, or paid or agreed to be paid by, the company, in settlement of any claim  for infringement of any intellectual property rights of any other person  resulting from the company’s use of any input material or specification so  submitted. 

2.16 The customer shall ensure that any specification submitted by the  customer does not contravene any applicable safety or other statutory or  regulatory requirement. 

2.17 Without prejudice to the provisions of clause 2.6, clauses 2.18-2.23 shall  apply if and only if the customer enters into a contract with the company as a  consumer – that is, as an individual acting outside the customer’s trade, business, craft or profession – where the contract is a distance contract or  off-premises contract within the meaning of the consumer contracts (information, cancellation and additional charges) regulations 2013 (the `regulations’). 

2.18 Under the regulations, the customer may cancel a contract for the purchase of goods – other than goods which are made-to-order, made to the  customer’s specification or specially ordered (and for the avoidance of doubt, all artificial grass products are, for the purposes of this clause,  made-to-order) at any time within the period: 

(a) Beginning upon the submission of the customer’s order; and

(b) Ending at the end of 14 days after the day on which the goods come into  the customer’s physical possession or the physical possession of a person  identified by the customer to take possession of them (or, if the contract is  for delivery of multiple goods, lots or pieces of something, 14 days after the  

day on which the last of those goods, lots or pieces comes into the  customer’s physical possession or the physical possession of a person  identified by the customer to take possession of them). 

2.19 The cancellation right described in clause 2.18 does not apply to any  non-stock goods, nor in respect of any goods which are bespoke, made-to-order, personalised, customised, made to the customer’s  specification or specially ordered. For the avoidance of doubt, all artificial grass products sold in connection with these terms and conditions are treated  as ‘made-to-order’ and there is no right to cancel any such order. Furthermore, the cancellation right described in clause 2.18 also does not  apply where the customer or anybody other than the company has installed  the goods before the customer exercises the right to cancel. 

2.20 In order to cancel a contract on the basis described in clause 2.18, the  customer must inform the company of the customer’s decision to cancel. the  customer may inform the company by means of any clear statement setting  out the decision. to meet the cancellation deadline, it is sufficient for the  customer to send the customer’s communication concerning the exercise of  the right to cancel before the cancellation period has expired. 

2.21 The customer must arrange for the goods to be returned to the company.  the customer must comply with the customer’s obligations referred to in this  clause 2.21 without undue delay and in any event not later than 14 days after  the day on which the customer informs the company of the customer’s decision to cancel the contract. the customer must pay the direct cost of  returning the goods and the cost of removing the goods from the customer’s  property shall be for the customer’s sole account. 

2.22 If the customer cancels a contract on the basis described in clause 2.18,  the customer will receive a full refund of the amount the customer paid to the  company in respect of the order, including the cost of delivery to the  customer. 

2.23 However, where the company is to supply and install goods for the  customer, the customer agrees that the installation of the goods may  commence before the expiry of the period referred to in clause 2.18 and the  customer acknowledges that if the installation of the goods does begin before  the end of the period referred to in clause 2.18, then the customer wilt lose the  right to cancel referred to in clause 2.18.

2.24 As with every tufted grass product they can be subject to “yarn production form,” that can result in slight vertical colourations within the product. This is referred to as VPV (Vertical Production Variation) With regular  use and the grass falling in a multi direction way, they disappear. 


With the use of High speed tufting within our production some of our grasses  require a wrapping yarn to be used . These can sometimes be seen as a Whisby flossy material on the grass when initially installed.. They are nothing  to worry about and disappear with exposure to the regular elements of sun  and rain. 

3.0 Obligations Of The Customer: 

3.1 Where the company has agreed in the contract to undertake installation  works for the customer then the customer shall, at its sole cost: 

(a) Be responsible for preparing and maintaining the site for the performance  of the services and for reinstating the site and undertaking any required  making good and clean-up work once performance of the services has been  completed; 

(b) Ensure that conditions at the site are suitable for the performance of the  services and that any relevant thing required to perform the services thereon  is made available to the company and is in good working order (for the  avoidance of doubt, the company shall not be required to undertake any  survey of the site although the company may opt to do so); 

(c) If requested to do so by the company and without charge, provide facilities at the site for the off-loading and storage of the goods and the  company’s tools and equipment in a readily accessible and secure storage  area protected from theft and damage and shall be solely responsible for the  safekeeping of the goods and the company’s tools and equipment whilst the  same are stored at the site; 

(d) Take all steps to ensure the health and safety of the personnel of the  company whilst they are in attendance at the site in connection with the performance of the services and be solely responsible for ensuring the safety  of any and all persons who are or may be present at the site during the

performance of the services, including restricting access to the site to those  individuals engaged in performing the services, or providing assistance to those so engaged; 

(e) Provide prompt and unobstructed access to and egress from the site; 

(f) Inform the company of any unusual layout, composition or construction of  the site and report any unusual conditions or obstacles to the performance of  the services at the site to the company; 

(g) Notify the company of any special properties of, or requirements of the  customer in relation to, any surfaces, fixtures or fittings at the site, as the  company shall not in any event be held liable for any damage resulting directly or indirectly from the installation of any goods to the customer’s property, including damage caused by the drilling of concrete, brick, stone or  other surfaces, fixtures or fittings, or from the removal of fixtures and fittings  whether obsolete or not, or for damage to any porous or any other materials,  nor shall the company be held liable for any damage to the customer’s property resulting directly or indirectly from the delivery of the goods to, or  the performance of any services at, the site; 

(h) Ensure that any materials and/or surfaces upon which the services are to  be performed comply with any tolerances required by the company and are of  adequate strength to withstand any work undertaken on them by the  company; 

(i) At all times during the performance of the services ensure, insofar as it is  reasonably practicable to do so, that other operations are not undertaken at  the site, so as to ensure that the services can be performed in one  continuous, uninterrupted operation during working hours; 

(j) Be responsible (other than for statutory obligations placed solely on the  company) for obtaining all consents, permissions, easements and licenses  necessary for the performance of the services in accordance with these  conditions and for complying with all statutes and orders, regulations and  by-laws which are applicable at any time to the services; 

(k) Provide the company with all information, co-operation and support that  may be required to enable the company to carry out its obligations to the  customer; 

(i) Ensure that all input material is provided to the company in any format  prescribed by the company; and (m) if requested to do so by the company,  effect and maintain appropriate and adequate insurance at the site on an all  risks basis.

3.2 Any additional costs caused by any delay in the performance of the  services or any interruption or suspension of performance of the services  caused by any condition, problem or hazard at the site, or otherwise arising for reasons beyond the control of the company, shall be treated as a variation  to the customer’s original order, the customer shall be liable for any such  additional costs and an appropriate extension of time for completion of the  services shall be agreed in respect of any such variation. 

3.3 The company shall not be responsible for the removal of existing  surface materials or coverings unless otherwise confirmed in the  company’s written acceptance of order. 

3.4 The company shall not be responsible for loss or damage to items left at the site by the customer which the customer could have removed or secured. 

3.5 The company shall not be liable for any loss or damage due to  unsatisfactory workmanship undertaken by any other party. 

3.6 Where the services involve structural work, the company recommends that professional advice is sought by the customer from a structural engineer  before any services are undertaken and the cost of doing so shall be for the  customer’s sole account. the company shall not be responsible for any failure by the customer to seek appropriate professional advice as aforesaid  or be responsible for any liability, costs, charges or expenses associated therewith. 

3.7 The customer shall not, without the prior written consent of the company,  whether acting on the customer’s own account, on behalf of, or with any other  person (including any person which the customer directs to act on its behalf),  

at any time from the date of first provision of the services to the expiry of 6  months after the last date of supply of the services, solicit or entice away from  the company or employ (or attempt to employ) or otherwise engage or attempt  to engage the services of any 

person who is, or has been, engaged as an employee, consultant or  subcontractor of the company in the provision of the services. 

3.8 Any consent given by the company in accordance with clause 3,7 shall be  subject to the customer paying to the company a sum equivalent to 15 % of the then current annual remuneration of the company’s employee, consultant  or subcontractor. 

3.9 The customer undertakes that it will comply with and will procure that its  employees, customers and every other person working with or using the goods shall comply in full with the instructions and recommendations made  in any manual or handbook or instructions provided by the company or other

manufacturer of the goods. the customer warrants that there will be full  compliance with all other instructions given in connection with the use or  maintenance of the goods and that the goods will be used and maintained at  all times without risk to health and safety. 


4.0 Price: 

4.1 Prices for the supplies, howsoever given, are based on conditions ruling  on the date of their giving and are subject to change. the effective price for the supplies shall be the price confirmed by the company in its written notification of acceptance of the customer’s order issued pursuant to clause  2.3 

4.2 The company reserves the right, by giving notice to the customer at any  time before delivery or provision of the supplies, to increase the price of the supplies to reflect any increase in the cost to the company which is due to any  factor beyond the control of the company (such as any foreign exchange fluctuation, currency regulation, alteration of duties, any increase in the costs  of labour, materials or other costs of manufacture), or any matter attributable  to the customer, including any change in delivery dates, quantities or  specifications for the supplies which is requested by the customer, or any delay caused by any instructions of the customer or failure of the customer to  give the company adequate, accurate or complete information or instructions. 

4.3 Unless otherwise stated, the price quoted will be exclusive of value  added tax which will be charged at the rate which is applicable at the date of  dispatch of the goods or commencement of performance of the services. 

4.4 Unless otherwise agreed in writing between the customer and the  company, all prices for the supply of goods are given by the company on an  ex works basis and the customer shall be liable to pay the company’s charges  for transport, packaging and insurance. 

4.5 The company’s time-based rates are calculated from the time of dispatch  or departure from the company’s premises to the time of return there. A  mileage charge is also charged, as applicable, to overtime rates and call out  costs whether or not incurred in an emergency and will be applied based upon  such rates and costs as are published by the company from time to time. 

4.6 Any waiver or reduction of any price will only be applicable if agreed  by the company in writing. 

5.0 Delivery and performance:

5.1 Whilst the company will use its best endeavours to provide the supplies  in accordance with the customer’s requirements, the company will not be  liable for any consequences of any delay in the provision of the supplies, howsoever caused. 

5.2 Unless otherwise agreed in writing by the company, the delivery of the  goods and the performance of the services shall take place at the site. 

5.3 If so stipulated in the company’s written acceptance of order, the customer  shall provide at the delivery point and at its expense adequate and appropriate  equipment and manual labour for unloading and loading the goods. 

5.4 If delivery involves difficult access to or at the delivery point and/or the  delivery point is located at a substantial distance from any feasible vehicular  access point, the company reserves the right to levy an extra delivery charge. 

5.5 If the company delivers to the customer a quantity of goods of up to 10%  more or less than the quantity accepted by the company, the customer shall  not be entitled to object to or reject the goods by reason of the surplus or  shortfall and shall pay for such goods at the pro rata contract rate. 

5.6 The company may deliver the goods by separate instalments and perform the services in separate tranches. each separate instalment or tranche shall be  invoiced and paid for in accordance with the provisions of the contract. 

5.7 Each instalment or tranche shall be a separate contract. 

5.8 No cancellation or termination of any one contract relating to an  instalment or tranche shall entitle the customer to repudiate or cancel any  other contract, instalment or tranche. 

5.9 If for any reason the customer fails to accept delivery of any of the goods,  or the company is unable to deliver the goods on time because the customer  has not provided appropriate instructions, documents, licences or  authorisations, the company will charge the customer an abortive delivery  charge and: 

(a) Risk in the goods shall pass to the customer (including for loss or  damage caused by the company’s negligence); 

(b) The goods shall be deemed to have been delivered; and 

(c) The company may store the goods until delivery, whereupon the  customer shall be liable for all related costs and expenses (including

storage and insurance); or 

(d) Sell the goods at the best price readily obtainable and (after deducting any  reasonable costs and expenses in connection with the storage and expedited  sale of the goods), charge the customer for any shortfall below the price for the goods. 

5.10 The quantity of any consignment of goods as recorded by the company  on despatch from the company’s place of business shall be conclusive  evidence of the quantity received by the customer on delivery unless the  customer can provide conclusive evidence proving the contrary. 

5.11 The company shall not be liable for any non-delivery of the goods (even if  caused by the company’s negligence) unless the customer gives written notice to the company of the non-delivery within 3 days of the date when the  goods would in the ordinary course of events have been received. 

5.12 Any liability of the company for non-delivery of the goods shall be  limited to replacing the goods within a reasonable time or issuing a credit note at the pro rata contract rate against any invoice raised for such goods. 

5.13 Due to the molecular structure of the material, artificial grass creases  when rolled. creases will fall out within three months of delivery or  installation. the goods shall not be deemed to be defective if when delivered  or installed there are creases within the goods. 

5.14 The company endeavours to reduce the visibility of seams in the goods.  however, seams are occasionally visible due to the molecular structure of the material and seam visibility shall not be deemed to constitute a defect in  the goods. 

5.15 Artificial grass will in some circumstances curl, flatten and crush. the  extent of this will depend on the extent of its usage and the amount of traffic  passing over it and this shall not be deemed to amount to a defect in the  goods. 

5.16 Artificial grass from different batches of manufacture may differ slightly  in colour. the company will in respect of any one order supply artificial grass  from the same batch. However, artificial grass supplied under different orders  is unlikely to be from the same batch and therefore may differ in colour. any  such colour variation shall not be deemed to constitute a defect in the goods. 

5.17 UK Imperial Artificial Grass Limited is not responsible for any packaging  that may remain within the product or foreign bodies that could be used to  secure UK Imperial Artificial Grass Limited during 

transit. The customer must check the product thoroughly before installation  for any foreign bodies that could have been used to secure or package the

product, this would include but isn’t limited to; staples, sticky tape, plastic,  hessian and cardboard. 

5.18 Exclusion of Liability for Dirt, Stains, and Oil Marks:

  1. UK Imperial Artificial Grass Limited (“the Company”) shall not be held liable for any dirt, stains, or oil marks that may occur on the client’s driveway, pathways, or any other area accessed during the course of our work.
  2. Clients are advised that the nature of landscaping and installation work may involve the use of machinery, materials, and vehicles which could potentially cause marks or stains. While we strive to minimize any such occurrences, clients acknowledge that certain risks are inherent in the process.

5.19 Client Responsibility for Area Protection:

  1. It is the responsibility of the client to take necessary precautions to protect the areas where work will be conducted. This includes, but is not limited to, clearing the path of obstacles, covering delicate surfaces, and safeguarding vulnerable landscaping features.
  2. Clients are encouraged to communicate any specific concerns or requirements regarding the protection of their property prior to the commencement of work. Failure to adequately protect the area may result in increased risk of damage for which the Company cannot be held liable.

5.20 Deep Cleaning and Limitation of Liability:

  1. Upon completion of the agreed-upon work, the Company will undertake a thorough cleaning of the work area using appropriate cleaning agents and techniques.
  2. While every effort will be made to remove any marks or stains resulting from our work, clients understand and accept that complete eradication may not always be possible.
  3. The Company shall not be held liable for any marks, stains, or discolorations that persist despite our best efforts to clean them.

5.21 Protection of Client’s House:

  1. In cases where access to the job site is required through the client’s house, the Company will take necessary precautions to protect the interior from potential damage. This may include the use of protective coverings, barriers, or other measures as deemed appropriate by the Company.
  2. Clients must notify the Company in advance if access to the job site is to be provided through external areas of the property. In such instances, the responsibility for protecting the property exterior lies solely with the client.
  3. Alternatively, clients may opt to request the Company to provide protective sheets or materials for use on external areas, with any associated costs to be borne by the client.

6.0 Confidential information and intellectual property rights: 

6.1 The customer and the company agree that in the course of the company  providing supplies to the customer, the parties may disclose to each other  certain confidential information. the customer and the company agree that  each party will maintain the confidential information’s confidentiality and not  disseminate it to any third party without the disclosing party’s prior written  consent, save that this obligation shall not apply to any confidential  information that either party has a duty(whether legal or otherwise) to  communicate or that is in the public domain or is already in the receiving party’s possession through no fault of the receiving party_ the customer and  the company agree not to use any confidential information for any purpose other than the discharge of the receiving party’s obligations under the  contract. 

6.2 The customer acknowledges the company’s ownership of all intellectual property rights in any output material and in any goods and services provided  to the customer pursuant to the contract and agrees not to contest the  company’s ownership or use of any such intellectual property rights. without  limitation, the customer shall not acquire any such intellectual property rights  or any licence or grant of rights therein, nor shall the customer register or  attempt or permit to be registered, any such intellectual property rights or any  licence or grant of rights therein. the customer further acknowledges that any  and all intellectual property rights developed by the company in performing  any services or providing any goods shall become vested and shall vest in the  company absolutely and shall also be subject to the other provisions of this  clause 6.2. 

7.0 Payment: 

7.1 The price for the supplies shall be paid by the customer to the company in  accordance with the requirements set out in the company’s written notification of acceptance of the customer’s order issued pursuant to clause 2.3 and the price shall be paid by the due date(s) for payment stipulated  therein.

7.2 The company retains the right to securely store the client’s card details provided for the initial deposit payment. In the event that the client fails to settle the outstanding payment for the completed work within 7 days of completion, we reserve the right to charge the total invoice amount to the stored card.

7.3 In the event that the company attempt to debit the full invoice amount from the client’s stored card and are unable to do so due to insufficient funds or any other reason, the client will be liable to pay an additional charge of £50 for each day the payment is delayed beyond the agreed upon deadline until the outstanding amount is settled in full.

7.4 The time of payment of the price shall be of the essence of the contract, 

7.5 Without prejudice to clause 7.1, any stage payments which are to be made  under the contract shall be made at the times and in the amounts stipulated. 

7.6 All payments shall be made without any deduction, withholding or set-off.

7.7 Failure by the customer to pay any invoice by its due date shall entitle the  company to: 

(a) At its option, charge interest at the rate of five percent (5%) per annum  above Lloyds Bank PLC’s base lending rate from time to time calculated on a  daily basis (whether before or after any judgment) until payment in full is made  (a part of a month being treated as a full month for the purpose of calculating  interest); 

(b) Charge the customer with any costs incurred by the company in the  course of collecting outstanding monies due to the company from the  customer; 

(c) Suspend any warranty for the supplies or any other goods or services  supplied by the company to the customer, whether or not they have been paid  for; 

(d) Appropriate any payment made by the customer to such of the supplies  as the company may think fit; 

(e) Set off any amount owed by the company to the customer against any  amount owed by the customer to the company on any account whatsoever; 

(f) Terminate the contract, or suspend or cancel any future delivery of goods  and/or performance of services; and 

(g) Cancel any discount (if any) offered to the customer. 

7.6 The company reserves the right to claim interest under the late  payment of commercial debts (interest) act 1998. 

7.7 Without prejudice to its other rights or remedies, the company shall have  a general lien on all property of the customer in its possession for all debts  owed by the customer and shall be entitled, on the expiry of twenty one (21)  days’ written notice to the customer, to dispose of such property and to  apply the net proceeds in reduction of such debt. 

7.8 All payments payable to the company under the contract shall become due  immediately on its termination despite any other provision. 

7.9 The company may at any time and with or without notice, limit or withdraw  any credit granted to the customer.

8.0 Force Majeure: 

The company reserves the right to defer the date of provision of the supplies,  or to cancel the contract or reduce the volume of the supplies ordered by the  customer (without liability to the customer) if it is prevented from, or delayed  in, the carrying on of its business (wholly or in part) due to circumstances 

beyond the reasonable control of the company including acts of god, governmental actions, war or national emergency, acts of terrorism, protests,  riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or  restraints or delays affecting carriers, or any inability or delay in obtaining  supplies of adequate or suitable materials, or the failure or demise of any  source of supply. 

9.0 Warranty: 

9.1 The company warrants (subject to the other provisions of these conditions)  that: 

(a) On delivery, the goods shall be of satisfactory quality within the meaning of  the sale of goods act 1979; and 

(b) If the customer has made it expressly known to the company in the  customer’s order that the goods shall be suitable for a particular purpose and  the company has expressly stated in its written acceptance of order issued pursuant to clause 2.3 that it will supply goods suitable for that purpose, then  the goods shall be reasonably fit for the purpose so stated; and 

(c) The services will be performed with reasonable skill and care. 

9.2 The UK Imperial Artificial Grass Limited warranty is a manufacturer’s  warranty on all of our artificial grass products and a genuine one that gives all  of our customers the peace of mind that the grass will last for a minimum of 8  years. please remember the UK Imperial Artificial Grass Limited golden rule artificial grass is low maintenance not no maintenance. we recommend all  customers subscribe to our annual maintenance package which will refresh  and maintain performance of the surface every year. (if it has moss or algae it  may become slippery so it is best to have this removed. annual shedding of  leaves and airborne spores can be easily removed.) 

The warranty does not include settlement or subsequent undulation of any  base work due to a host of reasons, i.e. dead roots, tubers, japanese knot  weed, live tree roots, bamboo, wild animal burrows, neighbour’s building work, surrounding excavations, general settlement of new build sites, or flood  plain water. if this occurs after the installation 5.17 UK Imperial Artificial  Grass Limited can assist with a recalibration of the base but this will be at a  small cost subject to the garden size.

Customers should recognise that all artificial grass will crush or flatten over  time and this includes products with yarn technology. real grass of course  wears out and disappears. 

Bi Fold Doors 

Along with other reflective items such as structures and mirrors that can damage your grass through reflection you have to be aware that if you have Bi  Fold Doors that are facing the direct sun light when half opened they too can  create a prism and damage/singe your grass. 

The solution will be to either ensure you fully open or close your doors or  alternatively used a different flooring medium in front of the bi fold doors that  may match another material used within your garden scheme that can  withstand very high temperatures. Bi fold door manufacturers are not  informing customers that this can happen with their doors . 

Unfortunately, any damage caused as a result of this prism burning effect  is not covered under our product warranty. The temperatures that can be  created as a result of a prism can ben well over 200 Degrees 

9.3 Subject to clause 93, the company shall not be liable for a breach of any  of the warranties in clause 9.1 unless the customer gives written notice to the  company of the defect in the goods or the deficiency in the services within 7  days of the time 

when the customer discovers or ought to have discovered the defect or deficiency (within 48 hours, if any alleged defect in the goods is a result of damage in transit). the company is to be given a reasonable opportunity after  receiving the notice, of examining any goods which the customer has alleged  to be defective. subject to clause 9.4, where the company determines that a defect exists in the goods or that a deficiency exists in relation to the  services, the company’s liability pursuant to clause 9,1 shall be limited for  goods, to the replacement or repair of any part of the goods found to be defective and for services, to re-performing those services found not to have  been performed with reasonable skill and care, or, at the company’s option, to  refunding the price of the goods or services at the pro-rata contract rate, 

9.4 Upon substantial completion of the installation works, the company will  give the customer notice of its intention to hand over the installation works  and will give the customer the opportunity to inspect the installation works  prior to handover. the company will confirm the date of handover to the 

customer. the sole responsibility of the company will be to remedy defects for  which it is responsible and which are notified to it prior to handover. 

The company shall not be liable for any breach of any warranty in clause 9.1,  if:

(a) The customer makes any further use of any goods which the  customer has alleged to be defective after giving notice of any such  defect; 

(b) The customer modifies, adjusts, alters or repairs the goods without  the prior written consent of the company; 

(c) The defect arises because the customer failed to follow any oral or  written instructions as to the storage, installation, use or maintenance of  the goods or (if there are none) good trade practice; 

(d) The defect arises from any input material or specification supplied by the customer, or from fair wear and tear, wilful damage, negligence, abnormal  working conditions, misuse of the goods or from any other cause which is not due to the neglect or default of the company. 

(e) The defect relates to work external to the goods, or arises through  relocation of the goods not performed by, for or on behalf of the company, or  by subjecting the goods to any unusual physical or other stress or adverse  environmental conditions; 

(f) The full price for the supplies has not been paid by the time for payment  stipulated in clause 7.1 or 7.3; or 

(g) The defect is of a type specifically excluded by the company by notice in  writing. 

9.6 If upon investigation, the company reasonably determines that any defect or deficiency in, or malfunction or shortage or failure to correspond  to specification of the supplies is a result of, or is excused by, any of the  matters referred to in clause 

9.4, the customer shall be liable for all costs reasonably incurred by the  company in investigating the same and determining the cause. 

9.7 Subject to and without limiting the generality of any of the provisions of this clause 9, in addition to the warranties granted in clause 9.1, the company  warrants that, that under normal conditions, the goods will sustain their uv  stability and tensile strength during the warranty period described in clause 9.7. for the purposes of this warranty, any goods whose original tensile  strength does not decrease by more than 50% shall be deemed to have  sustained their uv stability and tensile strength. 

9.8 All goods are covered by an 8 year warranty (the ‘8 year  warranty’). the applicable warranty period (the `warranty period’)  begins on the earlier of:

(a) The date of installation of the goods; or 

(b) The date that is 6 months after the date of the company’s invoice for the  goods. 

9.9 The 8 year warranty covers goods only and does not cover installation,  groundwork or labour. 

9.10 The company will repair or replace, as the company deems necessary to  correct any defect, any goods which are determined by the company as not  complying with the requirements of clause 9.6 (the ‘warranty requirements’)  within the warranty period. if replacement is deemed necessary, the company  will supply replacement goods, and for any goods which are determined by the company as not complying with the warranty requirements, allowing the  purchase price for the replacement goods multiplied by a fraction, the numerator of which is the number of months remaining in the warranty period  and the denominator of which is the total number of months in the warranty period, the customer shall pay the portion of the purchase price for the  replacement goods not allowed by the company. the company shall not be  obliged to remove or dispose of the defective turf or install new turf, nor to  pay the cost of such removal, disposal or installation, 

9.11 The 8 year warranty is inapplicable: 

(a) To goods used for any purpose other than sports fields or courts or for  landscape purposes; 

(b) To any damage caused during or on account of improper handling, storage,  

transportation, installation or repairs unless the improper conduct is perpetrated by the company or its authorised agents; or 

(c) to the extent that any defect or damage is caused by: 

burns, cuts, accidents, vandalism, abuse, negligence or neglect; Japanese  knot weed, bamboo, mare’s tail, giant hogweed, tree root growth or any other  external horticultural influence; 

Wild animals, including badgers, moles, foxes and any non-domestic pet;  Dogs, cats, rabbits or any other domestic pet; 

Reflections from mirrors and/or glass onto the goods; 

Subsidence caused by ground movement, local excavations and/or tree roots;  Improper design or failure of the sub-base of the sports field or court;

Drainage defects or deficiencies on the sub-base and/or its surrounding area;  Wear or abrasion caused by an inadequate sub-base; 

Any harmful chemical reaction to the goods caused by infill materials;  The use of improper footwear or sports equipment; 

The playing surface being used for any purpose other than that for which it was designed and installed; 

The application of improper cleaning methods; 

The use of cleaning chemicals, herbicides or pesticides; 

Force majeure or other conditions beyond the reasonable control of the  company; 

Post fibrillation after or during installation for any purpose other than to put  the infill materials in place; or 

(xvii) any failure to properly maintain, protect or repair the goods. 

9.12 All goods are subject to normal wear and tear, in addition to the factors  mentioned in clause 9.10, wear and tear depends on the intensity of use of the  goods. normal intensity of use is considered to be 30-60 hours of use on  average per week with the condition that each player is deemed to have the use of at least 125 square metres on the field. the company does not warrant  against normal wear and tear under the 8 year warranty. the company shall not  be responsible for any warranty issued or made by the customer to third parties, including any warranty made by the customer with respect to the useful life of the goods. the customer should carefully read the latest versions  of the company’s product information materials, literature and  recommendations regarding product maintenance and performance optimisation. 

9.13 The company’s entire liability for any defective goods under the 8 year  warranty shall in no event exceed the purchase price of the defective goods.  the company shall in no event be held liable, whether on the basis of contract  or tort (including, but not limited to, negligence) or under any other legal theory (including, but not limited to, strict liability and/or equitable theory), for  lost profits or revenues, loss of use or similar economic losses, or for indirect,  special, incidental, consequential or punitive loss or damage arising from or jn  connection with the use, condition, possession, performance, maintenance, non-delivery or late delivery of the goods, even if the company has been  notified of the possibility of such loss or damage. 

9.14 Subject to the warranties granted in clause 9.1, the s year warranty is the  sole and exclusive warranty with regard to the goods and replaces any and all  other warranties, whether oral or in writing, of any kind concerning the goods.

the remedies of repair and/or replacement provided in clause 9.9 constitute  the sole obligations of the company, and the sole remedies of the customer,  under the 8 year warranty. 

9.15 No dealer, sales representative or similar person is authorised to grant  warranties which are not covered by the 8 year warranty, to extend the  warranty period or otherwise to change, modify, amend or supplement the provisions of the 8 year warranty. any change, modification, or supplement to  the 8 year warranty must be made in a written instrument signed by an  authorised representative of the company. 

9.16 Without the company’s advance written consent, the customer may not  transfer, convey or otherwise assign all or any of its rights under the 8 year  warranty, which is to benefit and be binding upon the company and the  customer and their respective successors and authorised assigns. 

9.17 Claims under the 8 year warranty must be tendered to the company in  writing within the warranty period and within 30 days after the discovery of the  alleged defect, accompanied with proof of installation date, name of  installation company, batch number, location of installation, product sample,  sample of infill material(s) and a minimum of three clear pictures showing the  problem. the company shall not be held to bear any costs or expenses  incurred by the customer or by others with regard to any tests, inspections or  consultations carried out by the customer or by others. 

10.0 Exclusion or liability and indemnity: 

10.1 The following provisions set out the entire financial liability of the  company (including any liability for the acts or omissions of its  employees, agents and sub-contractors) to the customer in respect of: 

(a) Any breach of these conditions; 

(b) Any use made or resale by the customer of any of the goods or of any  product incorporating any of the goods and any use made by the customer  of the services; and 

(c) Any representation, statement or tortious act or omission including  negligence arising under or in connection with the contract. 

10.2 All warranties, conditions and other terms implied by statute or  common law (save for the conditions implied by section 12 of the sale of  goods act 1979 and section 2 of the supply of goods and services act  1982) are, to the fullest extent permitted by law, excluded from the  contract.

10.3 Nothing in these conditions excludes or limits the liability of the company: (a) For death or personal injury caused by the company’s negligence; or (b) Under section 2(3), consumer protection act 1987; or 

(c) For any matter which it would be illegal for the company to exclude or  attempt to exclude its liability; or 

(d) For fraud or fraudulent misrepresentation. 

10.4 Subject to clause 10.2 and clause 10.3: 

(a) The company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising  in connection with the performance or contemplated performance of the  contract shall be limited to the contract price; and 

(b) The company shall not be liable to the customer for loss of profit, loss of  business, or depletion of goodwill in each case whether direct, indirect or  consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the contract. 

10.5 The customer shall hold the company harmless and keep the company  fully and promptly indemnified against all direct, indirect or consequential  liabilities (all three of which terms include loss of profit, loss of business, depletion of goodwill and like loss), loss, damages, injury, costs and expenses  (including legal and other professional fees and expenses) awarded against or  incurred or paid by the company as a result of or in connection with any claim  made by or against the company in respect of any liability, loss, damage,  injury, cost or expense whatsoever, howsoever and to whomsoever occurring,  to the extent that such liability, loss, damage, injury, cost or expense arises directly or indirectly from the customer’s fraud, negligence, failure to perform  or delay in the performance of any of its obligations under the contract,  subject to the company confirming such costs, charges and losses to the  customer in writing. 

11.0 Changes: 

The company reserves the right without prior approval from or notice to the  customer to make any changes in the specification of the goods and/or  services which are required to conform to any applicable safety or other  statutory or regulatory requirements or which, in the reasonable opinion of the  company, do not materially affect the specification of the goods and/or  services. 

12.0 Risk And Title:

12.1 Risk of damage to or loss of the goods shall pass to the customer upon  delivery of the goods to the customer. 

12.2 Title to the goods shall not pass to the customer until the company has  received in full (in cash or cleared funds) all sums due to it in respect of: 

(a) The goods; and 

(b) All other sums which are or which become due to the company from the  customer on any account. 

12.3 Until title to the goods has passed to the customer, the customer shall: (a) Hold the goods on a fiduciary basis as the company’s bailee; 

(b) Maintain the goods in satisfactory condition and indemnify the company  against all loss or damage of whatsoever nature affecting the goods; 

(c) Notify the company immediately if it becomes subject to any of the events  listed in clause 13,1 (c); 

(d) Not assign to any other person any rights arising from a sale of the goods  without the company’s written consent (and then only subject to a set of terms  and conditions containing a risk and title clause which is at least as onerous  as this clause 12); and 

(e) Give the company such information relating to the goods as the company  may require from time to time, but the customer may resell the goods in the ordinary course of its business, provided that it shall hold the entire proceeds  of any such resale upon trust for the company until the goods have been paid  for in full and shall keep all such trust monies in a separate bank account  which shall not be overdrawn and in which such trust monies are not mingled  with its own or any other monies, the customer acknowledges and agrees that a sale by an administrator or liquidator as part of or in connection with the sale  of the assets or part of the assets of the customer is not in the ordinary course  of the customer’s business. 

12.4 If: 

(a) The customer is late in paying for the goods; or 

(b) The customer is late in paying for any other goods or services supplied  by the company; or if 

(c) Before title to the goods passes to the customer, the customer  becomes subject to any of the events listed in clause 13.1 (c) or the company reasonably believes that any such event is about to happen and  notifies the customer accordingly, then: without limiting any other right or  remedy the company may have, the company may at any time require the

customer to deliver up the goods and if the customer fails to do so promptly, the company may enter the site or the premises of any third  party where the goods are stored or kept in order to recover them. the customer shall not keep the goods at any premises at which the customer  does not have the right to grant access to the company. the cost of  recovering the goods in accordance with this clause 12.4 shall be for the  customer’s sole account. 

13.0 Termination: 

13.1 Notwithstanding anything else contained in these conditions, the  contract may be terminated by the company with immediate effect upon  written notice to the customer if: 

(a) The customer commits any breach of its obligations under the contract  and fails to remedy the same within 14 days of receipt of a written notice from the company specifying the breach and requiring it to be remedied; or 

(b) Any payment due under the contract is more than 7 days in arrears; or 

(c) The customer makes an arrangement with or enters into a compromise  with its creditors, becomes the subject of a voluntary arrangement,  receivership, administration, liquidation or winding up, is unable to pay its  debts or otherwise becomes insolvent or suffers or is the subject of any distraint, execution, event of insolvency or event of bankruptcy or any other  similar process or event, whether in the united kingdom or elsewhere. 

13.2 On termination of the contract for any reason: 

(a)Thecustomer shall immediately pay to the company all of the company’s  outstanding unpaid invoices and interest and, in respect of any goods and/or  services supplied but for which no invoice has been submitted, the company  may submit an invoice, which shall be payable immediately on receipt; and 

(b) The accrued rights and liabilities of the parties as at termination and the  continuation of any provision implicitly surviving termination, shall not be  affected. 

14.0 Additional Export Terms: 

14.1 In these conditions “Incoterms 2010” means the international rules for the interpretation of credit terms at the international chamber of commerce as  in force at the date when the contract arises. unless the context otherwise  requires, any term or expression which is defined here or given a particular  meaning by the provisions of Incoterms 2010 shall have the same meaning in  these conditions.

14.2 Where the goods are supplied for export from the united kingdom, the  provisions of this clause 14 shall (subject to any special terms agreed in  writing between the customer and the company) apply, notwithstanding any  other provisions of these conditions. 

14.3 The customer shall be responsible for complying with any legislation or  regulations governing the importation of the goods into the country of destination and for the payment of any duties on them. the contract shall be  subject to the procurement by the customer at the customer’s own expense of  any import licence and any other authorisations necessarily required for the  import of the goods into the country to which the goods are to be exported, but failure to obtain any such documents shall not entitle the customer to  cancel the contract. 

14.4 The import licence number and expiry date shall be furnished at the time  the order for the goods is placed with the company, otherwise manufacture of  the goods will not be proceeded with. in the event of the import licence  expiring before the goods have been made available it shall be the  responsibility of the customer to obtain the renewal of such licence. the  company shall not be liable for any expense or loss caused by delay in obtaining such licence or the renewal thereof. 

14.5 Unless otherwise agreed in writing between the customer and the  company, the goods shall be delivered ex works the company’s place of business and the company shall be under no obligation to give the customer  the notice relating to insurance mentioned under section 32(3) of the sale of  goods act 1979. 

14.6 The customer shall be responsible for arranging for the testing and  inspection of the goods at the company’s place of business before shipment.  the company shall have no liability for any defect in the goods which would be  apparent on inspection and in respect of which notification is made after  shipment, or in respect of any damage to the goods whilst in transit during  shipment. 

14.7 Payment of all amounts due to the company shall be made against presentation of shipping documents and in accordance with the provisions of  clause 7.1, subject to the requirements of clause 7,3. 

15.0 General: 

15.1 The failure or delay of the company to enforce or to exercise, at any time,  or for any period of time, any term of or any right, power or privilege arising pursuant to the contract does not constitute and shall not be construed as a  waiver of such term or right and shall in no way affect its right later to enforce  or exercise it, nor shall any single or partial exercise of any remedy, right,

power or privilege preclude any further exercise of the same or the exercise of  any other remedy, right, power or privilege. 

15.2 Any notice required or permitted to be given by either party to the other  under these conditions shall be in writing addressed to that other party at  its registered office or principal place of business. 

15.3 Neither the company nor the customer intends that any of these  conditions shall be enforceable by virtue of the contracts (rights of third  parties) act 1999 by any person that is not a party to the contract. 

15.4 If any provision of these conditions is held by any competent authority to  be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question  shall not be affected, 

15.5 The contract is personal to the customer and the customer may not  assign, transfer, sub- contract or otherwise part with the contract or any right  or obligation under it without the prior written consent of the company. the  company shall be entitled to assign, transfer, sub-contract or otherwise part  with the whole or any part of the contract or any right or obligation under it to  any third party. 

15.6 The contract constitutes the entire agreement between the parties with  respect to its subject matter and supersedes all prior and contemporaneous  agreements and understandings between the parties. 

15.7 Any dispute arising under or in connection with the contract shall be  referred to arbitration by a single arbitrator appointed by agreement or (in default) nominated on the application by either party to the president for the time being of the law society whose decision as to the type, qualifications and  experience of such arbitrator shall be final and binding on the parties. the  costs of the arbitrator shall be borne by the parties as he directs and his decision on the issue in dispute shall be final. 

15.8 The contract shall be subject to and construed under english law and  the parties hereby submit to the non-exclusive jurisdiction of the english  courts for that purpose. 

15.9 All silica sand and specialist infills when first installed can leave small  residues on and around the surface of the newly installed grass however this  is nothing to worry about as within a short period of regular use it will  eventually end up right in the base of the grass. This residue is more prominent when using the volcanic ash infills but once again over the course  of time will end up in the base of the grass.

Additional Terms and conditions

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